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Customer Support

Returns

Reminder: orders are processed within 1 business day post-purchase

and must be cancelled within 12 hours

How do I return my order?

30-day money back guarantee: All Returns must be received within 30 days of purchase

We hope you love your Boundery product. However, if you're not completely satisfied, you can return merchandise within 30 days of purchase.

1. Contact customer service at info@boundery.com and a return authorization number (RMA) will be assigned to you; a restocking fee will be deducted from your refund (fee varies per product).


2. To mail by the carrier of your choice, please print your order and / or shipping confirmation email and include it with your return.


3. Mail your return (at your own expense) to:

Boundery Returns Department

880 Wigwam Parkway Suite 120 Henderson, NV 89014 USA

Return Reason Codes:

1. Damaged            2. Missing product            3. Incorrect Product          4. Changed mind

   5. Duplicate order     6. Product Not Needed      7. Price Dispute       8. Incorrect Address  

 9. Other: Please Describe________________________________________________________________


Once we receive the return, if it’s indeed postmarked within the 30 day period and the product is returned undamaged and unopened, we will provide you with a full refund for the price you paid for the purchase, not including the initial cost of shipping. Please note that you are responsible for the return shipping costs. 

Cancellations

Reminder: orders are processed within 1 business day post-purchase

and must be canceled within 12 hours

1. Contact customer service as quickly as possible: info@boundery.com from the email address you provided when you placed your order.


2. Include the following in the subject line of your email: "Cancellation request: [Your order number]"


3. Include the following in the body of your email:

  • Your order number
  • List of units that you want to remove from your order
  • First and last name used to place the order and your phone number

How do I cancel my order AFTER it has been shipped?

The package will have to be declined upon delivery from postman, and you will need to request that it is Returned to Sender.


1. Once you have declined the delivery, send an email to customer service at info@boundery.com from the email address you provided when you placed your order.


2. Include the following on the subject of your email:

      * Confirmation that you have Returned to Sender (RTS).

      * Refund request, and your order number.


3. In the body of your email, include the first and last name found in the original order, and your phone number.


4. A refund will be issued within four days upon receipt of the package.

How long will it take to receive a refund?

There will be an email to confirm that your refund has been issued by Boundery.

It can take 10+ days to appear on your statement; if it takes longer, please contact your bank for assistance.

How do I cancel my order BEFORE it has been shipped?